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Ordering Online
Ordering Online with us is safe and secure! We use a highly sophisticated 256 bit SSL encryption coding. This online system is 100% secure.
Credit card payments and PayPal payments are accepted to conduct commerce on our site.
Return / Refund Policy
Every item we sell on jonathanproduct.com has an unconditional money back guarantee. If you are not satisfied with our products for any reason, please contact us at [email protected] or call +1-888-228-4247 from 9:00am-5:00pm EST. Your call will be returned within 24 to 48 hours. Refunds and exchanges will be accepted within 30 days of the purchase date. Please note that return shipping charges are the customer's responsibility and cannot be refunded. We regret that we cannot refund original shipping costs with the return.
We're sorry, but returns and exchanges for purchases made from a Jonathan Product retailer may not be returned or exchanged through jonathanproduct.com. Returns are only accepted for purchases made on jonathanproduct.com.
Shipping Information
All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Shipping charges are calculated based on product weight with real time rates from USPS. Please allow 1-3 days for order processing prior to shipment. From time to time we will offer shipping specials that can be discontinued without notice.
Facebook Free Sample Promotion
The Free Sample registration allows any Facebook user who “likes” our Official Jonathan Product company page to receive one (1) free sample of the deluxe size Dirt Texturizing Paste. There is NO PURCHASE NECESSARY to participate. This promotion is not affiliated with Facebook, nor does Facebook endorse Jonathan Product. If you have any questions regarding this promotion or your free sample please contact Jonathan Product. Our Free Sample registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.
All facebook promotions and free product samples will be given to the first 300 ENTRIES. Unfortunately, we cannot allocate more than 300 free samples at any given time. Should you have any questions regarding our promotions and samples please email [email protected]. All free samples will be distributed within 14 days of promotion ending.
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